Privacy Statement

In this privacy statement, we explain how we collect and use your personal data. This privacy statement applies to all personal information that we process about you when you rent a yacht from us, use our services, visit our website, call us, email us, use our app, or otherwise interact with us.

Who is responsible

Tubber.com B.V., located and with its office at Friesestraatweg 211a, 9743 AD, Groningen, Netherlands (hereafter "Tubber.com", "we", "us", or "our") is - as the data controller - responsible for the processing of your personal data as described in this privacy statement, unless expressly stated otherwise.

Tubber.com shares the relevant personal data with the respective boat provider with whom you have made a reservation, and this boat provider will also act as a (co-)data controller upon receiving the relevant information. Tubber.com and each boat provider are each separately responsible for the processing of personal data, themselves or on their behalf, in accordance with applicable data protection legislation.

Furthermore, Tubber.com may share certain personal information with its affiliated group companies (for example, for customer service, fraud detection/prevention, or to comply with legal requirements) and trusted partners (including payment platforms and connectivity providers of Tubber.com). For these parties (who act as data processors on the basis of a processor agreement with Tubber.com), Tubber.com is responsible. The boat providers may also use data processors (such as payment platforms and connectivity providers) and are responsible for this.

Personal information

We may collect and process the following categories of personal information:

Name, address, telephone number, passport number (if required), and other identifying information (such as title, gender, and date of birth, nationality, country of residence, and passport number).
Your contact details and personal account or registration details. Your contact details may include your address, telephone number, and email address. When you create a login or register for our service, we may also record your login details and other information that you fill out on your account or registration form. Your account contains your personal settings (which can help you in planning, making, and managing your future bookings) and may also include photos and reviews from previous bookings.
Information about your outstanding and historical bookings. When you book a sailing holiday with us, we process your booking details. This information can include details about the boat, prices, and the date of your booking. In addition, we process information about your reservation (such as crew list and sailing license) and any additional services you purchase.
Information about your sailing holiday. When you travel with us, we process information about your trip. This includes your travel itinerary, (online) check-in, (mobile) voucher, and names/ages of crew members. We may also record any specified needs and any additional assistance you may require (such as any dietary preferences and mobility restrictions).
When we communicate with you. When you send us an email or chat with us online or via social media, we record your conversation with us. We also save your communication preferences. For example, if you unsubscribe from one of our newsletters or choose to receive your booking-related communication (such as confirmation, check-in notification, voucher, and changes to your Sailing Holiday) via other channels, such as WhatsApp or Facebook Messenger, Instagram, or SMS. When you contact us, our Service Center will note your inquiries or complaints in our customer database. We may also record or listen in live to telephone conversations for training and quality purposes. The recordings may also be used for handling complaints, legal claims, and the detection and prevention of fraud.
You may be invited to write or give a review about using our service(s) and your travel experience and the boat provider, to assist others in making their travel choices and bookings. If you write or give a review, we collect all the information you have added, along with your first name and place of residence. We may also invite you to participate in referral programs (where you can bring our service to the attention of a friend) or any contests from time to time.

Information we automatically collect when you use our website, app, and other digital media.

When you visit our site or use our mobile app, we may record your IP address, browser type, operating system, referring website, browsing behavior, language settings, and app usage (including date, time, and location and click behavior and pages visited). We also collect information through cookies and similar technologies when you visit our website or use our mobile app (see our cookie statement below for more information). Additionally, our system records how you made your reservation (on which (mobile) (partner or Tubber.com) website or app and from which site, link, or advertisement you came when you landed on our website, page, or app.

We may receive automatic notifications when you open our emails or click on a link in such emails.

With your permission, we may also obtain and use your location data in accordance with this privacy statement.

Information via social media

Depending on your social network settings, we may receive information from your social network provider. For instance, when you sign up for our services using a social network account, we may receive your social network profile, including your contact details, interests, and contacts. For more information about the personal data we collect from your social network provider and how you can change your settings, please consult the website and privacy policy of your social network provider (e.g., Facebook, Google+, and Instagram).

The information you choose to share with us

You may choose to share information with us, for example, when you share interests and preferences with us, leave a comment for us on Facebook or review websites, complete a customer survey, or submit an entry for an online contest.

Personal data of others that you share with us

In some cases, you may share personal data of others with us. It is your responsibility to inform the relevant individuals whose personal data you share with us, to make sure they understand for what purpose their data is used and what their rights are. It is your responsibility to obtain the relevant approval or consent from these individuals to share their personal data with us and to allow us to use it as described in this privacy statement.

Special Personal Data

Specific types of personal information that we collect and use, such as data revealing racial or ethnic origin or data concerning health, may be considered as 'special categories of personal data' under applicable data protection legislation.

It is possible that we need to collect, use, and share your special personal data with third parties for the purposes described in this privacy policy (see below). For example, to provide you with assistance or facilities during your sailing holiday that match your medical needs or your insurance during the sailing holiday.

Unless legally required, we will not ask for special personal data and advise you not to share this information (including your credit card details) without an explicit request from us.

For processing special personal data, other than for authentication or your profile picture (optional), we will always request your explicit consent (and indicate for what purpose this will be used).

If you choose to share special personal data with us without our explicit request, we will assume that by sharing this data, you have given your (explicit and unconditional) consent and permission for the processing of this data.

How we collect your data

We collect the previously mentioned categories of personal data in the following ways:

1. We collect data that you provide to us
When you book a sailing holiday with us, when you create an online account, contact our Service Centre, subscribe to receive our emails or mobile push notifications, register for one of our sailing holidays, or participate in a promotional contest. When you use our website or mobile app, we collect information through cookies and similar technologies.

2. From partners and other sources
We may also receive your personal data from our booking partners and other companies involved in facilitating your booking. We accept your data from these parties to handle your booking(s). For example, when you book a yacht through a partner portal, we receive your identification and booking details from them. Information we receive from partners may be combined with information provided by you to us.

Depending on your social network settings, we may receive information from your social network provider. See "The types of personal data we process" above.
Boat providers may also share information about you with Tubber.com. This can occur in cases of inquiries or issues related to your reservation.

Why We Use Your Data

Providing your personal data to Tubber.com is voluntary. However, we may only be able to provide certain services if we receive relevant personal data from you.

Our primary purposes for using your personal information are:

1. To provide our online services and mobile app

For instance, we use your name and booking details when you create an account. Through your account, you can easily manage your reservation, make new reservations, and manage your personal settings. You can also view special offers through your account.

We also use your relevant personal data for any (proactive and reactive) customer service, so we can contact you and/or the boat provider regarding any questions or issues related to your reservation, intended trip, or other (practical) questions.

Legal basis: processing of personal data is necessary for the performance of a contract (in particular, making, completing, and managing your reservation). Without the required personal data, the service offered (including reservation and customer service) cannot be provided. It is also in our legitimate interest to process your data for our communication with you (including customer service).

2. To deliver our services to you

To handle, complete, and manage your reservation (including possible communications such as booking confirmation, potential (payment/travel) reminders, and any changes and cancellations), we need to process and use most of the personal data described above. For example, we need your name, address, passport number, and other identifying information to issue your voucher and local papers to charter a yacht. To confirm your sailing holiday and to inform you about changes, we need your contact details. To ensure you receive the required care, we need your requested medical needs, if necessary.

In some cases, your personal data may also be processed to enable online check-in with your boat provider or for the payment and handling (including any refund) of possible security deposits. The relevant reservation details (including name, contact details, other relevant information or preferences) will be shared with the relevant boat provider.

We may also send you messages related to your reservation, such as our contact information if you need help or other information that we think may be necessary or helpful in planning your trip or relevant to your travel experience (including destination-related information, safety warnings, or travel restrictions). For example, before your sailing vacation begins, we will send you an email with a packing list, briefing, and crew list.

Some of our online services and our app use your location to show you, for example, the nearest gas station, restaurant, or the nearest marina and facilities.

If you have started an account or reservation but have not completed this process, we may contact you with an invitation to complete or finish this process. When you abandon your booking procedure on our website, we send you a personalized email with a link to your booking procedure so you can continue where you left off.

We may also make our services (including customer service) available through trusted distribution partners who make our services and products available on or through their platform. Your relevant personal data can be sent through this platform to us or by us to the platform to complete and possibly manage the reservation (including customer service). Please note: the processing of your personal data by the distribution partner is subject to the privacy statement of the distribution partner (as a data controller).

Note: Boat providers process your personal data outside the control of Tubber.com. Boat providers, as data controllers, are themselves responsible for the data they process from you (via us or directly from you). Boat providers may also request additional personal data. Read (if available) the privacy statement of the boat provider to understand how they handle your personal data.

3. For internal reporting and analytical and statistical research

We use automated tools to conduct statistical research into general trends regarding the use of our services, website, app, and social media, and the behavior and preferences of our customers and users.

To carry out our research, we may use certain relevant personal data described above, including your sailing vacation data (such as date of booking, arrival time, origin, destination, number, and age of persons from your crew list, type of boat, purchased extras, and information about your gender, postcode). We combine these data with data we collect with cookies and similar technologies when you visit one of our websites or use our app. Furthermore, we combine certain relevant data collected by third parties through the use of analytical or marketing cookies or similar technologies.

To facilitate your use of our services, we may analyze and combine the data we collect when you use our digital media with information collected through cookies and related technologies. For example, to understand which digital channel (email, social media) or device (desktop, tablet, or mobile) you prefer so that we can limit our communication to that channel or medium.

We only use aggregated data for our analysis and do not use your name or email address. Without your express consent, we will not use sensitive data for this analytical research.

We use certain booking data from your sailing vacation and the extras you select to improve our service and to be able to make more suitable proposals to you. Additionally, we use surveys and customer reviews to measure user experience and customer satisfaction so that we can measure and possibly improve our products, services, and service (including the development and improvement of our machine learning models and artificial intelligence tools).

Cookies and similar technologies that we use to evaluate how our website visitors navigate through our site help us simplify the use of our platform.

Sometimes, we invite our customers to participate in market research. The invitation to such research will provide further information about why and for what purpose the requested information is collected and used. When using customer reviews (reviews), you can choose to display a name (or alias) with your review. By entering your name or alias, you agree that it may be displayed on our platforms. Legal basis: We process your data for our legitimate interest (including the legitimate interest of our partners) to develop better services and offers for our customers and partners, to provide more active customer support, and to improve our service (including the design and content of our websites and apps).

4. For Marketing Purposes

We use your information for marketing activities of our services and products (including news about travel-related products and services). You can easily and at any time unsubscribe from these email marketing communications. Furthermore, based on your information, personalized offers, promotions, and information may be shown to you on our website and app and on third-party websites and apps (including social media platforms).

Our websites use marketing cookies, typically placed by advertising networks. These networks are companies that act as intermediaries between Tubber and advertisers. These marketing cookies are used, among other things, to display relevant, personalized advertisements or sailing vacation offers (based on your visit to and click behavior on our websites) when you visit those networks or related websites. For example, if you visit our blog article about Greece, we will show you banners with specials from Greece.

If you log in to our website with your Tubber account or visit our websites via a link in an email, we link your site behavior to your Sailing Vacation booking details in our database. We primarily use this information to exclude you from further advertising once you have booked a sailing vacation. For instance, if you search on Tubber.com for a yacht in Croatia, marketing cookies are used to display relevant advertisements. Once you reserve a yacht through one of our other websites or at one of our brands, we will no longer show you further advertisements via marketing cookies based on your search behavior on our main website. We may use advertising partners and third-party platforms (comparison websites) for marketing and advertising activities. We may use your email address, IP address, and phone number for personalized advertisements from Tubber.com.

See combining your data and customized audience targeting below for more information.

Legal basis: justified interest and (as required) your consent.

5. For Legal and Regulatory

Purposes In some cases, we must use your personal data to handle, resolve, or settle legal claims and disputes and to comply with our legal, fiscal, and administrative obligations.

Your data may also be used to comply with legal requests from law enforcement agencies or investigative inquiries and to prevent fraud or other illegal activities.

We may be legally required to collect and share your identification data and your booking and sailing vacation details with government agencies or government organizations for border control, immigration, entering the territory of a state, security, or counter-terrorism.

If you refuse to provide personal data that we need for your sailing vacation or to comply with a legal obligation, we may not be able to provide your sailing vacation or services you have requested from us. For example, we may need to cancel your sailing vacation without a refund. If you provide incomplete or incorrect information, we may deny you or the boat provider or authorities access to the boat, land, or port.

We may share your information with our professional advisers and any law enforcement / investigative and other government agencies.

Legal basis: justified interest and legal obligation.

Sharing Your Personal Data Within the Tubber.com Group and Based on Justified Interest

Your personal data may be shared within the corporate group of Tubber.com in order to offer our services (including for customer service, fraud detection and prevention, analytical purposes, and product improvement).

When personal data is used to serve the legitimate interests of Tubber.com or a third party, Tubber.com will always weigh your rights and interests in the protection of your personal data against the rights and interests of Tubber.com or that of the third party.

What Security Does Tubber.com Have?

We have procedures and security measures to prevent unauthorized access to and misuse of personal data.

We use appropriate business systems and procedures to protect your personal data. We also use security procedures and technical and physical restrictions for accessing personal data on our servers. Only authorized personnel have access to personal data in the course of their work.

We retain your personal data as long as necessary for your use or our provision of our services (including maintaining your user account with Tubber.com that you may have), to comply with applicable law, to resolve any disputes, and for other things that enable us to conduct our business activities, including detecting and preventing fraud and/or other illegal activities.

All personal data that we keep about you as a customer of Tubber.com falls under this Privacy Statement.

Combining Your Data

We use your contact data to communicate with you. To understand what is relevant for you, we use automated tools to analyze and combine your data. For this purpose, we may use the levels of personal data described above, including your booking data for sailing vacations (such as start date, date of checkout, destination, crew list data), paid extras (outboard motor, transfer), information about you, and the interests and preferences you have shared with us (such as favorite list like favorite yachts, restaurants, and destinations). We combine this data with data we collect with cookies and similar technologies when you visit our website or use our app. We merge it with data obtained through external providers using analytical or marketing cookies or related technologies. Without your consent, we will not use your sensitive data.

In our communications, we include personalized offers from our websites and our partners concerning our Sailing Vacations, Extra services, and products. For instance, we might include suggestions for our own paid extras (insurance, charts) or transfer services, insurances, and other related services offered by third parties. These offers are tailored to your interests. For example (unless you opt-out during the booking process), we might send you an email after you return from your sailing trip with offers based on your sailing history to inspire your next sailing vacation. With your permission, we may also share non-personal information (sailing destinations, travel date) with our partners so they can offer you a relevant choice of services, yachts, and boat tours during your trip. More information about our partners and the products and services they offer is given when you sign up and post on our websites.

We process your data as described in this section for our legitimate interest and the interests of third parties to provide you with relevant updates and offers.

Opt-in and Opt-out, Unsubscribing, and Right of Objection

We only send you emails with updates and special offers if you have not opted out during the sales process. You can unsubscribe at any time from these emails with updates and special offers by clicking the unsubscribe link in the email, adjusting your communication preferences in your account (if available), or by contacting us (see 'Your Rights' below). When you opt-out, you will still receive our booking and related service emails (such as your booking confirmation, voucher, password service emails, and review email).

Custom Audience Targeting

We may participate in Facebook's Custom Audience program, which allows us to display personalized ads on your timeline. With your permission, we may share your email address with Facebook so that Facebook can determine whether you have a Facebook account. To determine our audience, we may use your booking data from your sailing vacation. Learn more about how Facebook uses your data for this purpose and how you can control how your information is used by Facebook to personalize the ads you see. You can also consult Facebook's privacy policy. We may also use similar programs from other social networks. You can withdraw your consent to participate in our Facebook Custom Audience program and similar programs by sending us an email (see 'Your Rights' below) from the email address for which you are withdrawing consent or by blocking the ad on Facebook. You may have also given permission through our cookie policy to receive personalized ads on your Facebook timeline or as part of your use of other social networks.

Your Data Internationally

Tubber may transfer your data to other countries, including countries outside the European Economic Area. This happens during the provision of your sailing vacation or because partners or service providers are active in countries worldwide. The laws of these countries may not offer the same level of data protection.

It may also be necessary for us to disclose your data to foreign public or government agencies.

To provide our services to you, it is often necessary for us to transfer your personal data to other countries. In other cases, Tubber will ensure that adequate safeguards are in place to comply with the requirements for the international transfer of personal data under applicable privacy legislation. For the transfer of personal data outside the European Economic Area, Tubber.com - if required - will use standard contractual clauses approved by the Commission as safeguards.

Laws in some other countries may require us to give border control agencies access to booking and sailing vacation travel information. Therefore, any information we have about you and your sailing vacation arrangements may be disclosed to customs and immigration authorities of each country in your itinerary. Moreover, some laws in various countries require that Tubber.com collects your passport number and related information before you travel to or from those countries. When necessary, we will provide this information to the relevant customs and immigration authorities. We may also disclose your data to government agencies if applicable law requires disclosure.

Depending on the law applicable to you, we may be asked to provide additional information. If applicable, you will find additional information for your country or region below.

Personal Data of Children

Our services are not intended for children under 18 years of age, and we will never collect their data unless provided by (and with the consent of) a parent or guardian. The limited cases when we must collect personal data of children under 18 years include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features aimed at families). Again, these are only used and collected if they are provided by a parent or guardian and with their consent.

Rights

You can contact us (see below) to exercise the rights granted to you under applicable data protection legislation, including (1) the right to access your data, (2) to have them corrected, (3) to have them erased, (4) to restrict the processing of your data, (5) the right to data portability, and (6) the right to object to processing.

Right to access: You can ask us whether we are processing your data and, if so, you can access those data in the form of a copy.
Right to rectification: You have the right to have your data rectified in case of inaccuracies or incompleteness. Upon request, we will correct incorrect personal data about you and, considering the purposes of the processing, complete incomplete personal data, possibly providing an additional statement.
Right to erasure: You also have the right to have your data erased, which means that your data will be deleted by us and, where possible, by any other controller to whom your data have previously been made public by us. The deletion of your data will only take place in a few cases as legally prescribed and mentioned under Article 17 of the General Data Protection Regulation (GDPR). This includes situations where your data are no longer needed for the original purposes for which they were processed as well as circumstances where they were processed unlawfully.
Right to restriction of processing: You have the right to obtain the restriction of the processing of your data, which means that we suspend the processing of your data for a certain period. Circumstances that may give rise to this right include situations where the accuracy of your information was contested but it takes some time to verify its accuracy. This right does not prevent us from continuing to store your data. We will inform you before the restriction is lifted.
Right to data portability: Your right to data portability means that you can ask us to provide your data in a structured, commonly used, and machine-readable format and to have such data transmitted directly to another controller, where technically feasible. Upon request and where technically feasible, we will send your data directly to the other controller.
Right of objection: You also have the right to object to the processing of your data, which means that you can ask us not to process your data any longer. This applies only if the basis 'legitimate interest' (including profiling) forms the legal basis for processing.
You can object at any time and free of charge to purposes for direct marketing in the case that your data are processed for such purposes, including profiling purposes as far as they are related to such direct marketing. If you apply this right, we will no longer process your data for such purposes. If you wish to object to the processing of your personal data based on a legitimate interest and there is no direct possibility to opt-out available for you, please contact us via our customer service.
You can withdraw your consent at any time by following the specific instructions concerning the processing for which you have given your consent. For instance, you can withdraw your consent by clicking the unsubscribe link in the email, adjusting your communication preferences in your account (if available), or changing your smartphone settings (for mobile push notifications and location data).
Consult our cookie policy for more information on how you can withdraw consent for cookies and similar technologies we use when you visit our website or use our app.
There may be situations where we have the right to refuse or limit your rights as described above. In any case, we will carefully assess whether such an exemption applies and notify you of it.
For example, we may refuse your request for access when necessary to protect the rights and freedoms of other persons, or refuse to delete your data if the processing of such data is essential to comply with legal obligations. The right to data portability, for example, is not applicable if the personal data were not provided by you or if we do not process the data with your consent or for the performance of a contract.

Exercise Your Rights

When you want to exercise your rights regarding the processing of your data with respect to sailing vacations from Tubber.com B.V., you only need to send your request to Tubber.com:

Tubber.com B.V.
Privacy Team
Friesestraatweg 211 A
9743 AD Groningen
Netherlands
Email: [email protected]

You can also contact us if you have questions, comments, or complaints about our privacy policy. You also have the right to file a complaint with the Autoriteit Persoonsgegevens in The Hague, Netherlands.

Cookie Statement

When you use our online services or apps, we use cookies and other online tracking technologies (which we also call 'cookies' for the purpose of this Cookie Statement).

Cookies can be used in different ways, for example, to make the website of tubber.com work, to analyze traffic, or for advertising purposes.

Read below for more information about what a 'cookie' is, how they are used, and what your choices are.

What are cookies and online tracking technologies?

A web browser cookie is a small text file placed by websites on the web browser of your computer or mobile device. These cookies store information about the content you view and with which you interact to remember your preferences and settings or to analyze how you use online services.

Cookies are divided into 'first party' and 'third party' cookies:

First party cookies are cookies that are generated by the owner of the domain - in our case, that is tubber.com. Any cookie that we place ourselves is a 'first party cookie'.
Third party cookies are cookies that are placed on our domains by trusted partners whom we have chosen to allow to do so. These may be social media partners, advertising partners, security providers, and many more.

And they can be either 'session cookies' or 'permanent cookies':

Session cookies expire as soon as you close your browser, ending your 'session'. Afterward, they are deleted.
Permanent cookies have varying lifespans and remain on your device after the browser is closed. On the tubber.com platform, we try only to generate (or allow third parties to generate) permanent cookies that have a limited lifespan. However, for security reasons or in other exceptional circumstances, we sometimes have to give a cookie a longer lifespan.

Web browser cookies can store information such as your IP address or another identifier, your browser type, and information about the content that you view and with which you interact on digital services. By storing this information, web browser cookies can remember your preferences and settings for online services and analyze how you use them.

In addition to cookies, we also use tracking technologies that are very similar. Our website, emails, and mobile apps may contain small transparent image files or lines of code that record how you interact with them. These include 'web beacons', 'scripts', 'tracking URLs', or 'software development kits' (known as SDKs):

Web beacons have many different names. They can also be known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1x1 GIFs, or clear GIFs. Essentially, these beacons are a small graphic image of just one pixel that can be delivered to your device as part of a web page request in an app, an advertisement, or an HTML email message. They can be used to retrieve information from your device, such as the type or operating system of the device, the IP address, and the time of your visit. They are also used to store and read cookies in your browser or to activate the placement of a cookie.
Scripts are small computer programs embedded in our web pages that give these pages a wide variety of additional functionality. Scripts make it possible for the website to function properly. For example, scripts activate certain security features and set basic interactive functions in place on our website. Scripts can also be used for analytical or advertising purposes. For example, a script may collect information about how you use our website, such as which pages you visit or what you search for.
Tracking URLs are links that contain a unique identifier. These are used to track which website brought you to the website or app of tubber.com. For example, if you click through from a social media page, search engine, or one of the websites of our affiliate partners.
Software Development Kits (SDKs) are part of the source code of our apps and, unlike browser cookies, SDK data is stored in the app's memory. They are used to analyze how the apps are used or to send personalized push notifications. To do this, they record unique identifiers associated with your device, such as device ID and IP address, as well as your in-app activity and your network location.

All these tracking technologies are referred to here in this Cookie Statement as 'cookies'.

How are cookies used?

Cookies are used to collect information, including:

IP address
Device ID
Viewed pages
Browser type
Browsing information
Operating system
Internet service provider
Timestamp
Whether you responded to an advertisement
A referring URL address
Used features or activities on the website/apps

This allows you to be recognized as the same user across the pages of a website, across devices, between websites, or when you use our apps. Regarding objectives, they are divided into three categories – functional cookies, analytical cookies, and marketing cookies.

Functional cookies

These are cookies that are necessary for the functioning of our websites and apps, and these need to be enabled to allow you to use our services. Functional cookies are used to create technologically advanced, user-friendly websites and apps that automatically adjust to your needs and preferences so you can browse and book easily. This also includes enabling essential security and accessibility features. More specifically, these cookies:

Enable our website and apps to function correctly so that you can create an account, log in, and manage your bookings.
Remember your selected currency and language settings, your past searches, and other preferences to help you use our website and apps efficiently and effectively.
Remember your registration details so you do not need to retype your login details every time you visit our website or app. (Don't worry, passwords are always encrypted.)

Analytical cookies

These cookies measure and track how our website and apps are used. We use this information to improve our website, apps, and services. More specifically, these cookies:

Help us understand how visitors and customers like you use tubber.com and our apps.
Help improve our website, apps, and communication to ensure we are interesting and relevant.
Allow us to find out what works and what doesn't on our website and apps.
Help us understand the effectiveness of advertisements and communications.
Learn how users interact with our website or apps after being shown an online advertisement, including advertisements on third-party websites.
Let our business partners know whether their customers are using accommodation offers that are integrated into their websites.

The data we collect via these cookies may include: which web pages you have viewed; which referral/exit pages you have visited; and what type of platform you have used; what emails you have opened and which ones you have clicked through; and date and time stamp information. It also means that we can use details about how you have interacted with the site or app, such as the number of clicks you make on a given screen, your mouse movements and scrolling activity, the search words you use, and the text you enter in various fields.

Marketing cookies

These cookies are used by tubber.com and our trusted partners to collect information about you over some time across multiple websites, applications, or other platforms. Marketing cookies help us decide which products, services, and interest-based ads to show you, both on our website and apps and outside. More specifically, these cookies:

Categorize you into a certain interest profile, for example, based on the websites you visit and your click behavior. We use these profiles to display personalized content (like travel ideas or specific accommodations) on tubber.com and other websites.
Show personalized and interest-based ads both on the tubber.com website, our apps, and other websites. This is called 'retargeting' and is based on your browser activities, such as the destinations you search for, the accommodations you have viewed, and the prices shown. It can also be based on your shopping habits or other online activities. tubber.com mainly uses the services of Criteo B.V., Herengracht 124, 1015 BT Amsterdam, Netherlands for individual retargeting ads based on certain information collected through our website. Criteo analyzes using its algorithms the browsing behavior and can subsequently display targeted product recommendations as personalized advertisement banners on other websites. With Criteo's pixel technologies, we can also evaluate our advertising campaigns. More information about the technology of Criteo can be found in Criteo's privacy policy. Retargeting ads can be shown to you both before and after you leave tubber.com because their goal is to encourage you to browse or return to our website. You may see these ads on websites, in apps, or in emails.

Integration of social media into our website and apps. This allows you to like or share content or products on social media such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, and LinkedIn. These 'like' and 'share' buttons work with pieces of code from the individual social media providers, allowing third-party cookies to be placed on your device. These cookies can be purely functional, but they can also be used to track which websites you visit from their network to build a profile of your online browsing behavior and to show personalized ads. This profile will partly be built using similar information that the providers receive from your visits to other websites in their network. To read more about what social media providers do with your personal data, you can view their cookie and/or privacy statements: Facebook (including Instagram, Messenger, and Audience Network), Snapchat, Pinterest, and Twitter. Please note that these statements can be updated from time to time.

We collaborate with trusted third parties to collect data. We may also sometimes share information with these third parties, such as your email address or phone number. These third parties can link your data to other information they collect to create a customized audience or deliver targeted ads. For information on how these third parties process your data, you can view the following links: How Google uses information, Facebook's data policy.

Non-cookie techniques – email pixels

We may also use techniques such as pixels that we do not label as cookies because they do not store information on your device. Sometimes we place pixels in emails, for example, in newsletters. A ‘pixel’ is an electronic file the size of a single pixel that is placed in the email and loaded when you open it. Using email pixels, we can see if the message was delivered, if and when you read the message, and where you click. We also receive this information about the push notifications we send you. These statistics give us feedback about your reading behavior, which we then use to optimize our messages and make our communication more relevant to you.

What are your choices?

To learn more about cookies and how you can manage or delete them, visit allaboutcookies.org or the help section of your browser. In the settings for browsers like Internet Explorer, Safari, Firefox, or Chrome, you can choose which cookies you want to accept and which you want to reject. Where you find these settings depends on which browser you use:

If you choose to block certain functional cookies, you may not be able to use some features of our services. In addition to specific settings that we may offer on tubber.com and apps, you can also opt out of certain cookies:

Analytics: To prevent Google Analytics from collecting analytical data about certain browser types, you can use the following link: Google Analytics Opt-out Browser Add-on (only available on desktop).

Advertising: We always strive to work with advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of the NAI and IAB adhere to industry standards and codes of conduct and allow you to be excluded from behavioral advertising. Visit www.networkadvertising.org to identify NAI members who have placed advertising cookies on your computer. To be excluded from the behavioral advertising program of an NAI member, you can check the box that corresponds to that company. You can also visit www.youronlinechoices.com or www.youradchoices.com to learn how you can opt out of customized ads. It is possible that your mobile device allows you through the settings to restrict the sharing of information regarding retargeting. If you choose to do so, it's good to be aware that opting out of an online advertising network does not mean that you will no longer see online advertising or be subject to marketing analysis. It only means that the network from which you have opted out will stop delivering ads tailored to your web preferences and browsing behavior. Some websites have 'Do Not Track' features that allow you to tell a website not to track you. Currently, we cannot support the browser settings 'Do Not Track'.

How to contact us

If you have questions about this cookie statement, please send an email to [support]@tubber.com. Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you, or affect your data protection rights, we will contact you about these updates. However, we recommend you visit this page regularly to stay informed about all other (less significant or relevant) updates.